Which remote support tool do MSPs use? 10,875 sites checked (2026)
ScreenConnect. Of the 10,875 US and UK managed service providers on MSP Scope, 1,368 show a remote support tool on their website or in their public DNS, and 836 of those (61%) use ScreenConnect. Splashtop is a distant second at 19%, TeamViewer third at 10%.
The UK is a different market. ScreenConnect drops to 46% of British MSPs that show a tool, and TeamViewer more than triples its share. On the help desk side, HaloPSA is the ticket portal you're most likely to find, especially in the UK.
The short answer
- 1,368 of 10,875 MSPs (12.6%) show a remote support tool: a "Get support" download link, a support subdomain pointing at the vendor, or the tool named on their pages.
- ScreenConnect: 836 MSPs, 61.1% of those that show a tool (66.1% in the US, 46.0% in the UK).
- Splashtop: 257 (18.8%). TeamViewer: 132 (9.6%). GoTo Resolve / LogMeIn Rescue and BeyondTrust follow with 63 and 62.
- 1,805 MSPs (16.6%) show a help desk or ticket portal. HaloPSA is the most common at 623, a third of them.
All counts are from MSP Scope's check of each MSP's public website and DNS records on November 7, 2026.
Remote support tools, US vs UK
Shares are of MSPs that show at least one remote support tool: 1,027 in the US (12.9% of 7,992 US profiles) and 341 in the UK (11.8% of 2,883).
| Tool | All MSPs | US share | UK share |
|---|---|---|---|
| ScreenConnect | 836 | 66.1% | 46.0% |
| Splashtop | 257 | 16.9% | 24.3% |
| TeamViewer | 132 | 6.1% | 20.2% |
| GoTo Resolve / LogMeIn Rescue | 63 | 5.1% | 3.2% |
| BeyondTrust Remote Support | 62 | 4.7% | 4.1% |
| AnyDesk | 48 | 2.9% | 5.3% |
| Zoho Assist | 10 | 0.8% | 0.6% |
Shares add up to slightly more than 100% because 32 MSPs show two or more tools. The other 1,336 show exactly one.
How the tool shows up matters too. For ScreenConnect, 585 of the 836 MSPs link to a ScreenConnect session page from their own site and 227 point a subdomain (often support. or help.) at ScreenConnect's servers. TeamViewer is the opposite: most MSPs that use it just name it or show its logo, and only 42 link to a download.
The UK pattern
British MSPs spread their choice wider. In the US, two in three MSPs that show a remote tool show ScreenConnect. In the UK it's under half, and the gap goes to Splashtop (24.3% vs 16.9%), TeamViewer (20.2% vs 6.1%) and AnyDesk (5.3% vs 2.9%). Our data shows the split, not the reason for it.
Help desk and ticket portals
Ticket portals are easier to spot than PSAs, because many MSPs give clients a branded portal address. 1,805 MSPs show one: 1,179 in the US (14.8%) and 626 in the UK (21.7%).
| Help desk / PSA | MSPs | Share of US MSPs showing one | Share of UK MSPs showing one |
|---|---|---|---|
| HaloPSA | 623 | 31.6% | 39.9% |
| Freshservice / Freshdesk | 263 | 10.9% | 21.6% |
| Zoho Desk | 198 | 11.2% | 10.5% |
| ConnectWise PSA | 135 | 9.8% | 3.0% |
| Autotask PSA | 137 | 9.8% | 3.5% |
| Syncro | 123 | 9.7% | 1.4% |
| SuperOps | 117 | 5.5% | 8.3% |
Read this table with care. 518 of the 623 HaloPSA sightings come from DNS: a portal subdomain pointing at HaloPSA. ConnectWise PSA and Autotask portals usually sit on the vendor's own domain, so we only see them when an MSP links to them, which undercounts both. We left ServiceNow (195 MSPs) out of the table: in 171 of those cases the MSP names it or shows its partner badge, which usually means they implement ServiceNow for clients, not that they run their own desk on it.
What this means
- If you're choosing an MSP, the remote tool matters less than who picks up, and when. Our MSP support report has the numbers on 24/7 and after-hours cover.
- If you run an MSP, these numbers are the floor, not the market. Plenty of MSPs keep their remote tool and portal off the public site. In the 320 profiles we researched in depth (about 10 pages each), 20.3% show a remote tool and 23.4% a help desk, against 12.6% and 16.6% across all 10,875.
- If you sell to MSPs, the UK split is the story: no single remote support tool has a majority of visible UK MSPs.
You can browse MSPs by tool on the stack index, or by country in the US and UK lists.
Questions people ask
What remote support software do most MSPs use? ScreenConnect. Of 1,368 US and UK MSPs whose website or DNS shows a remote support tool, 836 (61.1%) show ScreenConnect, 257 (18.8%) Splashtop and 132 (9.6%) TeamViewer. Counted by MSP Scope on November 7, 2026.
Do UK MSPs use different remote support tools from US MSPs? Yes. Among UK MSPs that show a tool, ScreenConnect has 46.0% against 66.1% in the US, and TeamViewer has 20.2% against 6.1%. Splashtop is 24.3% in the UK and 16.9% in the US. Based on 341 UK and 1,027 US MSPs.
Which PSA or help desk do MSPs show their clients? HaloPSA is the most visible: 623 of the 1,805 MSPs (34.5%) that show a help desk or ticket portal, 39.9% in the UK and 31.6% in the US. Freshservice / Freshdesk follows with 263. ConnectWise PSA and Autotask are undercounted because their portals usually live on the vendor's domain.
How we counted
We read each MSP's home page and up to seven linked pages (about 10 pages for the 320 full profiles) and looked up public DNS records, on November 7, 2026, across all 10,875 published MSP Scope profiles (7,992 US, 2,883 UK). A tool counts once per MSP if it appears as a link to the vendor's session or portal page, a subdomain pointing at the vendor, a partner badge, the tool named on the MSP's own pages, or a job ad; news posts, reports and questions don't count. Shares in the tables are of MSPs that show at least one tool in that category. A tool we didn't see isn't proof the MSP doesn't use it. Full method: how we check.
You're welcome to quote or chart these numbers. Please link to this page as the source.
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