MSP-US-OH-DIRECT-CONNECT-COM
Direct Connect Computer Systems, Inc
Managed service provider · Richmond Heights, Ohio
1–10 staffFounded 1992
Website directconnect.netLinkedIn
Last checked 8 Nov 2026 · 26 sourced facts
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“Managed IT services for Cleveland small businesses, including responsive support, cybersecurity, cloud solutions, backups, and IT planning.”reported by the company · directconnect.net · 8 Nov 2026
- Staff / size
- 1–10
- Founded
- 199234 yrs
- Offices
- 1
- Services
- 10of 13
- Industries
- 7
- Stack tools
- 0
- Certifications
- 0
- Support
- –
1Stack: the tools we found
- PSA / ticketingnot found
- RMMnot found
- Remote accessnot found
- Documentationnot found
- Securitynot found
- Backupnot found
- Mailnot found
Marks: DNS detected in public DNS, Site named or badged on their site, Job ad named in their job ad. “Not found” means not seen on public pages, not “not used”. See how we check.
2Services coverage
- Help desk / IT support (offered)
- Co-managed IT (offered)
- NOC / monitoring (offered)
- SOC / MDR (not found)
- Cybersecurity (offered)
- Cloud / Microsoft 365 / Azure (offered)
- Backup / disaster recovery (offered)
- Compliance (offered)
- VoIP / UCaaS (offered)
- Networking (offered)
- IT procurement (not found)
- vCIO / consulting (offered)
- AI services (not found)
From directconnect.net/service/cloud-solutions/. Empty squares: not found on their pages.
Compliance frameworks named: HIPAA
3Industries served
DentalpageLegalpageAccountingpageManufacturingpageConstructionpageNonprofit / charitypageEducationpage
| Client size targeted | “1-50 employees”reported by the company · directconnect.net · 8 Nov 2026 |
|---|
From the MSP’s industry pages and case studies. Sources: /industry/dental/, /industry/legal/, /industry/financial-and-accounting-bundle/, /industry/manufacturing-and-construction-bundle/, /industry/nonprofits/, /industry/education/.
4Support model
hours not published
| Support hours | not published |
|---|---|
| Published hours | not published |
| 24/7 monitoring | yesreported by the company · directconnect.net · 8 Nov 2026 |
| After-hours / emergency line | not published |
| Help desk location | not published |
| Response time / SLA | not published |
5Location and company
Outline: US Census Bureau cartographic boundaries. HQ position from its public map listing, to about 1 km.
| Headquarters | 437 Richmond Rd, Richmond Heights, OH 44143Google Maps listing · google.com · 8 Nov 2026 |
|---|---|
| Other offices | not published |
| Service area (as published) | Which means, we’ve been supporting Cleveland area small business for over 30 years and understand the day to day challenges you face in the IT world.reported by the company · directconnect.net · 8 Nov 2026 |
| Trading name | Direct Connect Computer Systems, IncGoogle Maps listing · google.com · 8 Nov 2026 |
| Legal name | Direct Connect Computer Systems, Inc.reported by the company · directconnect.net · 8 Nov 2026 |
| Phone (switchboard) | +1 216-382-4900Google Maps listing · google.com · 8 Nov 2026 |
| Business mailbox | not published |
| Ownership | not published |
| Google rating | 5 / 5 from 42 reviewsGoogle Maps listing · google.com · 7 Nov 2026 |
6Size, certifications and peers
| Staff (their site) | not published |
|---|---|
| Size band | 1–10 staffreported by the company · linkedin.com · 8 Nov 2026 |
| LinkedIn company size | 2-10 employeesreported by the company · linkedin.com · 8 Nov 2026 |
| Clients (as published) | not published |
| Microsoft partner | not published |
| Vendor partner tiers | not published |
| Own certifications | not published |
- In the smallest size band, like many of the 124 MSPs in Ohio with a known size.
- 0 stack tools found vs a median of 1 across 7,126 fully researched US MSPs.
- 10 of 13 services vs a median of 9.
From the public profiles on MSP Scope (sample sizes shown). Facts not found count as not found, so small or quiet websites score lower.
7Timeline
- 1992Foundedreported by the company · directconnect.net · 8 Nov 2026
Only dated, sourced items. Acquisitions and rebrands appear here when the MSP or a public register states them.
8Pricing (as published)
no prices published on the pages we read
Only prices the MSP publishes for its own managed service (per user or per device). See published MSP pricing.
9Nearby and similar MSPs in Ohio
Networx IT Solutions, LLCWest Chester Township · 1–10 staff
Tech DynamixPainesville · 1–10 staff
Cyber Shift TechnologiesNorth Canton · 1–10 staff- e-Coast SystemsColumbus · 1–10 staff
Precision Solution GroupColumbus · 1–10 staff
FreedomLinxChillicothe · 1–10 staff
Same town first, then similar size, stack and services. More: all MSPs in Ohio · other MSPs offering help desk / it support.
10Revision history and sources
Researched 8 Nov 2026 (full pass), last checked 8 Nov 2026. 15 public pages read.
Logo: from directconnect.net, the MSP’s own site, seen 8 Nov 2026; trimmed and resized only. Remove or replace it.
Pages we read
- www.directconnect.net/
- www.directconnect.net/about/
- www.directconnect.net/why-choose-us/
- www.directconnect.net/service/cloud-solutions/
- www.directconnect.net/service/on-site-it-support/
- www.directconnect.net/service/it-support-services/
- www.directconnect.net/contact/
- www.directconnect.net/industry/legal/
- www.directconnect.net/industry/dental/
- www.directconnect.net/industry/education/
- www.directconnect.net/industry/nonprofits/
- www.directconnect.net/service/managed-it-services/
- www.directconnect.net/about/remote-support/
- www.directconnect.net/service/compliance-regulatory-services/
- www.directconnect.net/service/cybersecurity-services/email-security/
Anything not found stays empty. We never guess. Spot an error? Correct it.