MSP-US-PA-INSIGHT-SERVICE-MA
Insight Service Management
Managed service provider · Erie, Pennsylvania
11–50 staff24/7
Last checked 8 Nov 2026 · 20 sourced facts
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“ISM delivers Cyber-First managed IT — Zero-Trust, 24/7 AI-driven monitoring, pen testing, CMMC & compliance. Trusted by FRC and Baily Insurance.”reported by the company · ism.com · 8 Nov 2026
- Staff / size
- 11–50
- Founded
- –
- Offices
- 1
- Services
- 8of 13
- Industries
- 0
- Stack tools
- 0
- Certifications
- 0
- Support
- 24/7
1Stack: the tools we found
- PSA / ticketingnot found
- RMMnot found
- Remote accessnot found
- Documentationnot found
- Securitynot found
- Backupnot found
- MailMicrosoft 365DNS
Marks: DNS detected in public DNS, Site named or badged on their site, Job ad named in their job ad. “Not found” means not seen on public pages, not “not used”. See how we check.
Every tool with its source
| Tool | How we know |
|---|---|
| Microsoft 365 (own mail) | detected (public DNS) · ism.com · 8 Nov 2026 |
2Services coverage
- Help desk / IT support (offered)
- Co-managed IT (not found)
- NOC / monitoring (not found)
- SOC / MDR (offered)
- Cybersecurity (offered)
- Cloud / Microsoft 365 / Azure (offered)
- Backup / disaster recovery (offered)
- Compliance (offered)
- VoIP / UCaaS (not found)
- Networking (offered)
- IT procurement (not found)
- vCIO / consulting (not found)
- AI services (offered)
From ism.com/services/, ism.com. Empty squares: not found on their pages.
Compliance frameworks named: HIPAACMMCNISTPCI DSS
3Industries served
no industry pages found
| Client size targeted | not published |
|---|
4Support model
24 hours, 7 days (as published)
| Support hours | 24/7reported by the company · ism.com · 8 Nov 2026 |
|---|---|
| Published hours | not published |
| 24/7 monitoring | yesreported by the company · ism.com · 8 Nov 2026 |
| After-hours / emergency line | not published |
| Help desk location | US-basedreported by the company · ism.com · 8 Nov 2026 |
| Outsourcing (as published) | Says it does not outsource its help deskreported by the company · ism.com · 8 Nov 2026 |
| Response time / SLA | not published |
5Location and company
Outline: US Census Bureau cartographic boundaries. HQ position from its public map listing, to about 1 km.
| Headquarters | 1401 State St #202, Erie, PA 16501Google Maps listing · google.com · 8 Nov 2026 |
|---|---|
| Other offices | not published |
| Service area (as published) | not published |
| Trading name | Insight Service ManagementGoogle Maps listing · google.com · 8 Nov 2026 |
| Legal name | ISM LLCreported by the company · ism.com · 8 Nov 2026 |
| Phone (switchboard) | +1 814-351-0272Google Maps listing · google.com · 8 Nov 2026 |
| Business mailbox | info@ism.comreported by the company · ism.com · 8 Nov 2026 |
| Ownership | not published |
| Google rating | not published |
6Size, certifications and peers
| Staff (their site) | not published |
|---|---|
| Size band | 11–50 staffreported by the company · linkedin.com · 8 Nov 2026 |
| LinkedIn company size | 11-50 employeesreported by the company · linkedin.com · 8 Nov 2026 |
| Clients (as published) | not published |
| Microsoft partner | not published |
| Vendor partner tiers | not published |
| Own certifications | not published |
- Larger than 32% of the 154 MSPs in Pennsylvania with a known size.
- 0 stack tools found vs a median of 1 across 8,920 fully researched US MSPs.
- 8 of 13 services vs a median of 8.
From the public profiles on MSP Scope (sample sizes shown). Facts not found count as not found, so small or quiet websites score lower.
7Pricing (as published)
no prices published on the pages we read
Only prices the MSP publishes for its own managed service (per user or per device). See published MSP pricing.
8Nearby and similar MSPs in Erie
Sentiva SolutionsErie · 11–50 staff
TechWorx LLCErie · 11–50 staff
Pegasus Technologies, LLCBethlehem · 11–50 staff
Splashwire Inc.Mechanicsburg · 11–50 staff
Sierra ExpertsPittsburgh · 11–50 staff- ITAdOn IT SolutionsPhiladelphia · 11–50 staff
Same town first, then similar size, stack and services. More: all MSPs in Erie · all MSPs in Pennsylvania · other MSPs offering help desk / it support.
9Revision history and sources
Researched 8 Nov 2026 (full pass), last checked 8 Nov 2026. 8 public pages read.
Logo: from ism.com, the MSP’s own site, seen 8 Nov 2026; trimmed and resized only. Remove or replace it.
Pages we read
Anything not found stays empty. We never guess. Spot an error? Correct it.