MSP-GB-WAL-ITCS-UK-LTD
ITCS (UK) Ltd
Managed service provider · Bridgend, Wales
11–50 staffFounded 200424/7
Last checked 7 Nov 2026 · 39 sourced facts
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“We empower businesses through our multi award-winning IT solutions. We offer a variety of innovative and fully comprehensive services.”reported by the company · itcs.co.uk · 7 Nov 2026
- Staff / size
- 11–50
- Founded
- 200422 yrs
- Offices
- 4
- Services
- 9of 13
- Industries
- 5
- Stack tools
- 3
- Certifications
- 0
- Support
- 24/7
1Stack: the tools we found
- PSA / ticketingAutotask PSASite
- RMMnot found
- Remote accessnot found
- Documentationnot found
- SecurityESETSite
- BackupVeeamSite
- MailMicrosoft 365DNS
Marks: DNS detected in public DNS, Site named or badged on their site, Job ad named in their job ad. “Not found” means not seen on public pages, not “not used”. See how we check.
Every tool with its source
| Tool | How we know |
|---|---|
| Autotask PSA | partner badge on their site · itcs.co.uk · 7 Nov 2026 |
| ESET | partner badge on their site · itcs.co.uk · 7 Nov 2026 |
| Veeam | partner badge on their site · itcs.co.uk · 7 Nov 2026 |
| Microsoft 365 (own mail) | detected (public DNS) · itcs.co.uk · 7 Nov 2026 |
2Services coverage
- Help desk / IT support (offered)
- Co-managed IT (not found)
- NOC / monitoring (not found)
- SOC / MDR (not found)
- Cybersecurity (offered)
- Cloud / Microsoft 365 / Azure (offered)
- Backup / disaster recovery (offered)
- Compliance (offered)
- VoIP / UCaaS (offered)
- Networking (offered)
- IT procurement (not found)
- vCIO / consulting (offered)
- AI services (offered)
From itcs.co.uk/it-support/, itcs.co.uk/company/news/. Empty squares: not found on their pages.
Compliance frameworks named: PCI DSSCyber EssentialsCyber Essentials PlusISO 27001
3Industries served
HealthcarepageLegalpageManufacturingpageGovernment / public sectorpageReal estate / propertypage
| Client size targeted | not published |
|---|
From the MSP’s industry pages and case studies. Sources: /portfolio/healthcare-sector/, /portfolio/legal-sector/, /portfolio/manufacturing-sector/, /portfolio/local-government-sector/, /portfolio/real-estate-sector/.
4Support model
24 hours, 7 days (as published)
| Support hours | 24/7reported by the company · itcs.co.uk · 7 Nov 2026 |
|---|---|
| Published hours | not published |
| 24/7 monitoring | yesreported by the company · itcs.co.uk · 7 Nov 2026 |
| After-hours / emergency line | yesreported by the company · itcs.co.uk · 7 Nov 2026 |
| Help desk location | not published |
| Response time (as published) | 15 seconds and a 95% first-call resolutionreported by the company · itcs.co.uk · 7 Nov 2026 |
| Response time (as published) | 15 seconds, and a 95% first-call resolutionreported by the company · itcs.co.uk · 7 Nov 2026 |
| Response time (as published) | 15 seconds average responsereported by the company · itcs.co.uk · 7 Nov 2026 |
5Location and company
Outline: ONS ITL1 regions, contains OS data © Crown copyright and database right. HQ position from its public map listing, to about 1 km.
| Headquarters | Number One, ITCS (UK) LTD, Waterton Park, Waterton, Bridgend CF31 3PH, United KingdomGoogle Maps listing · google.com · 7 Nov 2026 |
|---|---|
| Other offices | London · Dorchester · Warwickshirereported by the company · itcs.co.uk · 7 Nov 2026 |
| Service area (as published) | not published |
| Trading name | ITCS (UK) LtdGoogle Maps listing · google.com · 7 Nov 2026 |
| Legal name | ITCS (UK) LTD.public register · find-and-update.company-information.service.gov.uk · 7 Nov 2026 |
| Companies House | 05251472 · Active · SIC 62012 Business and domestic software development; 62020 Information technology consultancy activities; 62090 Other information technology service activities; 95110 Repair of computers and peripheral equipment · incorporated 6 October 2004public register · find-and-update.company-information.service.gov.uk · 7 Nov 2026 |
| Phone (switchboard) | +44 845 644 4200Google Maps listing · google.com · 7 Nov 2026 |
| Business mailbox | not published |
| Ownership | not published |
| Google rating | 4.5 / 5 from 30 reviewsGoogle Maps listing · google.com · 7 Nov 2026 |
6Size, certifications and peers
| Staff (their site) | not published |
|---|---|
| Size band | 11–50 staffreported by the company · uk.linkedin.com · 7 Nov 2026 |
| LinkedIn company size | 11-50 employeesreported by the company · uk.linkedin.com · 7 Nov 2026 |
| Clients (as published) | not published |
| Microsoft partner | not published |
| Vendor partner tiers | not published |
| Own certifications | not published |
- Larger than 32% of the 41 MSPs in Wales with a known size.
- 3 stack tools found vs a median of 2 across 2,540 fully researched UK MSPs.
- 9 of 13 services vs a median of 8.
From the public profiles on MSP Scope (sample sizes shown). Facts not found count as not found, so small or quiet websites score lower.
7Timeline
- 2004Foundedreported by the company · uk.linkedin.com · 7 Nov 2026
Only dated, sourced items. Acquisitions and rebrands appear here when the MSP or a public register states them.
8Pricing (as published)
no prices published on the pages we read
Only prices the MSP publishes for its own managed service (per user or per device). See published MSP pricing.
9Nearby and similar MSPs in Bridgend
ROCKBridgend · 51–200 staff
CSG Computer Services LtdBridgend
Morgan & Morgan Business and TechnologyLlanelli · 11–50 staff
b2b IT ServicesCardiff · 11–50 staff- Dose of Tech Services LtdBridgend
Create Technology GroupBridgend
Same town first, then similar size, stack and services. More: all MSPs in Bridgend · all MSPs in Wales · other MSPs offering help desk / it support.
10Revision history and sources
Researched 7 Nov 2026 (full pass), last checked 7 Nov 2026. 13 public pages read.
Logo: from itcs.co.uk, the MSP’s own site, seen 8 Nov 2026; trimmed and resized only. Remove or replace it.
Pages we read
- www.itcs.co.uk/
- www.itcs.co.uk/company/csr/
- www.itcs.co.uk/company/news/
- www.itcs.co.uk/it-support/
- www.itcs.co.uk/networking/
- www.itcs.co.uk/service-status/
- www.itcs.co.uk/contact/
- www.itcs.co.uk/portfolio/
- www.itcs.co.uk/company/partners/
- www.itcs.co.uk/company/careers/
- www.itcs.co.uk/it-support/veeam/
- www.itcs.co.uk/cyber-security/
- www.itcs.co.uk/company/iso27001/
Anything not found stays empty. We never guess. Spot an error? Correct it.