MSP-GB-YOR-SCALE-FACTORY-FORM
Scale Factory Formerly Ten10 Solutions
Managed service provider · Leeds, Yorkshire and the Humber
201–500 staffFounded 2008
Website scalefactory.comLinkedIn
Last checked 8 Nov 2026 · 27 sourced facts
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“Scale Factory builds the AI, cloud and automation foundations your business runs on, with engineering, quality and capability services.”reported by the company · scalefactory.com · 8 Nov 2026
- Staff / size
- 201–500
- Founded
- 200818 yrs
- Offices
- 2
- Services
- 4of 13
- Industries
- 7
- Stack tools
- 0
- Certifications
- 2
- Support
- Business hours
1Stack: the tools we found
- PSA / ticketingnot found
- RMMnot found
- Remote accessnot found
- Documentationnot found
- Securitynot found
- Backupnot found
- MailGoogle WorkspaceDNS
Marks: DNS detected in public DNS, Site named or badged on their site, Job ad named in their job ad. “Not found” means not seen on public pages, not “not used”. See how we check.
Every tool with its source
| Tool | How we know |
|---|---|
| Google Workspace (own mail) | detected (public DNS) · scalefactory.com · 8 Nov 2026 |
2Services coverage
- Help desk / IT support (not found)
- Co-managed IT (not found)
- NOC / monitoring (not found)
- SOC / MDR (not found)
- Cybersecurity (not found)
- Cloud / Microsoft 365 / Azure (offered)
- Backup / disaster recovery (not found)
- Compliance (offered)
- VoIP / UCaaS (not found)
- Networking (not found)
- IT procurement (offered)
- vCIO / consulting (not found)
- AI services (offered)
From scalefactory.com/our-thinking/, scalefactory.com/legals/. Empty squares: not found on their pages.
Compliance frameworks named: PCI DSSSOC 2Cyber Essentials PlusISO 27001GDPR
3Industries served
LegalpageFinancial servicespageInsurancepageGovernment / public sectorpageRetailpageEnergy & utilitiespageProfessional servicespage
| Client size targeted | not published |
|---|
From the MSP’s industry pages and case studies. Sources: /our-thinking/, /our-thinking/, /our-thinking/, /our-thinking/, /our-thinking/, /our-thinking/.
4Support model
Published hours: Mon–Fri 9am–5:30pm (local time)
| Support hours | Business hoursreported by the company · scalefactory.com · 8 Nov 2026 |
|---|---|
| Published hours | Mon–Fri 9am–5:30pmreported by the company · scalefactory.com · 8 Nov 2026 |
| 24/7 monitoring | not published |
| After-hours / emergency line | not published |
| Help desk location | in-house (not outsourced)reported by the company · scalefactory.com · 8 Nov 2026 |
| Response time / SLA | not published |
5Location and company
Outline: ONS ITL1 regions, contains OS data © Crown copyright and database right. HQ position from its public map listing, to about 1 km.
| Headquarters | St Albions, 5 Albion Pl, Leeds LS1 6JL, United KingdomGoogle Maps listing · google.com · 8 Nov 2026 |
|---|---|
| Other offices | Londonreported by the company · scalefactory.com · 8 Nov 2026 |
| Service area (as published) | not published |
| Trading name | Scale Factory Formerly Ten10 SolutionsGoogle Maps listing · google.com · 8 Nov 2026 |
| Legal name | not published |
| Companies House | not published |
| Phone (switchboard) | +44 20 7100 7794Google Maps listing · google.com · 8 Nov 2026 |
| Business mailbox | info@scalefactory.comreported by the company · scalefactory.com · 8 Nov 2026 |
| Ownership | not published |
| Google rating | 5 / 5 from 10 reviewsGoogle Maps listing · google.com · 7 Nov 2026 |
6Size, certifications and peers
| Staff (their site) | not published |
|---|---|
| Size band | 201–500 staffreported by the company · uk.linkedin.com · 8 Nov 2026 |
| LinkedIn company size | 201-500 employeesreported by the company · uk.linkedin.com · 8 Nov 2026 |
| Clients (as published) | not published |
| Microsoft partner | not published |
| Vendor partner tiers | AWS Advanced Partnerpartner badge on their site · scalefactory.com · 8 Nov 2026 |
| Own certifications | Crown Commercial Service supplierreported by the company · scalefactory.com · 8 Nov 2026 |
- Larger than 93% of the 133 MSPs in Yorkshire and the Humber with a known size.
- 0 stack tools found vs a median of 1 across 3,277 fully researched UK MSPs.
- 4 of 13 services vs a median of 8.
From the public profiles on MSP Scope (sample sizes shown). Facts not found count as not found, so small or quiet websites score lower.
7Timeline
- 2008Foundedreported by the company · scalefactory.com · 8 Nov 2026
Only dated, sourced items. Acquisitions and rebrands appear here when the MSP or a public register states them.
8Pricing (as published)
no prices published on the pages we read
Only prices the MSP publishes for its own managed service (per user or per device). See published MSP pricing.
9Nearby and similar MSPs in Leeds
Assured Data ProtectionLeeds · 201–500 staff
InfraTech Systems LimitedLeeds · 11–50 staff
WhiteSpiderLeeds
Primary ICT Support LtdLeeds · 11–50 staff
DSPLeeds · 51–200 staff
Galtec Solutions LtdLeeds · 11–50 staff
Same town first, then similar size, stack and services. More: all MSPs in Leeds · all MSPs in Yorkshire and the Humber · other MSPs offering cloud / microsoft 365 / azure.
10Revision history and sources
Researched 8 Nov 2026 (full pass), last checked 8 Nov 2026. 12 public pages read.
Logo: from scalefactory.com, the MSP’s own site, seen 8 Nov 2026; trimmed and resized only. Remove or replace it.
Pages we read
- scalefactory.com/
- scalefactory.com/who-we-are/
- scalefactory.com/outcomes/ai-that-delivers-value/
- scalefactory.com/our-thinking/
- scalefactory.com/capabilities/
- scalefactory.com/capabilities/agentic-automation/
- scalefactory.com/contact-us/
- scalefactory.com/legals/
- scalefactory.com/industries/
- scalefactory.com/compostable-ai/
- scalefactory.com/capabilities/cloud-engineering/
- scalefactory.com/careers/
Anything not found stays empty. We never guess. Spot an error? Correct it.