MSP-US-CT-CHARLES-IT
Charles IT
Managed service provider · Middletown, Connecticut
51–200 staffFounded 2006
Last checked 8 Nov 2026 · 40 sourced facts
Is this your MSP? Claim or correct it · Remove listing or logo · Badge
“Charles IT helps businesses manage IT, strengthen cybersecurity, and navigate compliance with reliable support tailored to their needs. Contact us today.”reported by the company · charlesit.com · 8 Nov 2026
- Staff / size
- 51–200
- Founded
- 200620 yrs
- Offices
- 4
- Services
- 11of 13
- Industries
- 6
- Stack tools
- 3
- Certifications
- 1
- Support
- –
1Stack: the tools we found
- PSA / ticketingnot found
- RMMnot found
- Remote accessScreenConnectSite
- DocumentationIT GlueDNS
- Securitynot found
- Backupnot found
- MailMicrosoft 365DNS
- Voice3CXSite
Marks: DNS detected in public DNS, Site named or badged on their site, Job ad named in their job ad. “Not found” means not seen on public pages, not “not used”. See how we check.
Every tool with its source
| Tool | How we know |
|---|---|
| ScreenConnect | detected (link on their site) · charlesit.com · 8 Nov 2026 |
| IT Glue | detected (public DNS) · docs.charlesit.com · 8 Nov 2026 |
| 3CX | partner badge on their site · charlesit.com · 8 Nov 2026 |
| Microsoft 365 (own mail) | detected (public DNS) · charlesit.com · 8 Nov 2026 |
2Services coverage
- Help desk / IT support (offered)
- Co-managed IT (not found)
- NOC / monitoring (not found)
- SOC / MDR (offered)
- Cybersecurity (offered)
- Cloud / Microsoft 365 / Azure (offered)
- Backup / disaster recovery (offered)
- Compliance (offered)
- VoIP / UCaaS (offered)
- Networking (offered)
- IT procurement (offered)
- vCIO / consulting (offered)
- AI services (offered)
From charlesit.com/it-services/, charlesit.com, charlesit.com/it-services/voip/, charlesit.com/about/team/. Empty squares: not found on their pages.
Compliance frameworks named: HIPAACMMCNISTSOC 2FINRASECDFARS
3Industries served
HealthcarepageFinancial servicespageManufacturingpageNonprofit / charitypageProfessional servicespageLife sciencespage
| Client size targeted | not published |
|---|
From the MSP’s industry pages and case studies. Sources: /industries/healthcare/, /industries/financial-services/, /industries/manufacturing/, /industries/non-profits/, /industries/professional-services/, /industries/healthcare/biotech-pharmaceuticals/.
4Support model
hours not published
| Support hours | not published |
|---|---|
| Published hours | not published |
| 24/7 monitoring | not published |
| After-hours / emergency line | not published |
| Help desk location | not published |
| Response time / SLA | not published |
5Location and company
Outline: US Census Bureau cartographic boundaries. HQ position from its public map listing, to about 1 km.
| Headquarters | 10 Main St, Middletown, CT 06457Google Maps listing · google.com · 8 Nov 2026 |
|---|---|
| Other offices | Stamford, CT · Chesapeake, VA · Providence, RIreported by the company · charlesit.com · 8 Nov 2026 |
| Service area (as published) | not published |
| Trading name | Charles ITGoogle Maps listing · google.com · 8 Nov 2026 |
| Legal name | not published |
| Phone (switchboard) | +1 860-344-9628Google Maps listing · google.com · 8 Nov 2026 |
| Business mailbox | not published |
| Ownership | not published |
| Google rating | 4.8 / 5 from 57 reviewsGoogle Maps listing · google.com · 7 Nov 2026 |
6Size, certifications and peers
| Staff (their site) | not published |
|---|---|
| Size band | 51–200 staffreported by the company · linkedin.com · 8 Nov 2026 |
| LinkedIn company size | 51-200 employeesreported by the company · linkedin.com · 8 Nov 2026 |
| Clients (as published) | not published |
| Microsoft partner | not published |
| Vendor partner tiers | not published |
| Own certifications | SOC 2reported by the company · charlesit.com · 8 Nov 2026 |
- Larger than 71% of the 28 MSPs in Connecticut with a known size.
- 3 stack tools found vs a median of 2 across 3,165 fully researched US MSPs.
- 11 of 13 services vs a median of 9.
From the public profiles on MSP Scope (sample sizes shown). Facts not found count as not found, so small or quiet websites score lower.
7Timeline
- 2006Foundedreported by the company · charlesit.com · 8 Nov 2026
- 2023Inc. 5000reported by the company · charlesit.com · 8 Nov 2026
- 2024Best Places to Workreported by the company · charlesit.com · 8 Nov 2026
- 2026MSP 501reported by the company · charlesit.com · 8 Nov 2026
Only dated, sourced items. Acquisitions and rebrands appear here when the MSP or a public register states them.
8Pricing (as published)
no prices published on the pages we read
Only prices the MSP publishes for its own managed service (per user or per device). See published MSP pricing.
9Nearby and similar MSPs in Connecticut
CTSHartford · 51–200 staff
NSINaugatuck · 51–200 staff
CT Tech ExpressMiddletown
American IT SolutionsWallingford · 51–200 staff
CompDAT LLCHarwinton
VancordMilford · 51–200 staff
Same town first, then similar size, stack and services. More: all MSPs in Connecticut · other MSPs offering help desk / it support.
10Revision history and sources
Researched 8 Nov 2026 (full pass), last checked 8 Nov 2026. 17 public pages read.
Logo: from charlesit.com, the MSP’s own site, seen 8 Nov 2026; trimmed and resized only. Remove or replace it.
Pages we read
- charlesit.com/
- charlesit.com/about/
- charlesit.com/about/team/
- charlesit.com/it-services/
- charlesit.com/it-services/voip/
- charlesit.com/managed-security/
- charlesit.com/contact/
- charlesit.com/industries/healthcare/
- charlesit.com/industries/non-profits/
- charlesit.com/industries/manufacturing/
- charlesit.com/industries/financial-services/
- charlesit.com/careers/
- charlesit.com/careers/it-trainee-program/
- charlesit.com/support/
- charlesit.com/managed-compliance/
- charlesit.com/managed-compliance/cmmc/
- charlesit.com/about/awards-accolades/
Anything not found stays empty. We never guess. Spot an error? Correct it.