MSP-US-PA-IMR-DIGITAL
IMR Digital
Managed service provider · West Hazleton, Pennsylvania
51–200 staffFounded 1969
Last checked 8 Nov 2026 · 24 sourced facts
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“Explore KDI Office Technology for IT support, cybersecurity, managed print, document management, and digital solutions that help businesses work smarter.”reported by the company · kdi-inc.com · 8 Nov 2026
- Staff / size
- 51–200
- Founded
- 196957 yrs
- Offices
- 5
- Services
- 9of 13
- Industries
- 1
- Stack tools
- 0
- Certifications
- 0
- Support
- Business hours
1Stack: the tools we found
- PSA / ticketingnot found
- RMMnot found
- Remote accessnot found
- Documentationnot found
- Securitynot found
- Backupnot found
- MailMicrosoft 365DNS
Marks: DNS detected in public DNS, Site named or badged on their site, Job ad named in their job ad. “Not found” means not seen on public pages, not “not used”. See how we check.
Every tool with its source
| Tool | How we know |
|---|---|
| Microsoft 365 (own mail) | detected (public DNS) · kdi-inc.com · 8 Nov 2026 |
2Services coverage
- Help desk / IT support (offered)
- Co-managed IT (not found)
- NOC / monitoring (not found)
- SOC / MDR (not found)
- Cybersecurity (offered)
- Cloud / Microsoft 365 / Azure (offered)
- Backup / disaster recovery (offered)
- Compliance (offered)
- VoIP / UCaaS (offered)
- Networking (offered)
- IT procurement (not found)
- vCIO / consulting (offered)
- AI services (offered)
From kdi-inc.com/support/, kdi-inc.com/it-support/, kdi-inc.com/voip/healthcare-communications-solutions/. Empty squares: not found on their pages.
Compliance frameworks named: PCI DSS
3Industries served
| Client size targeted | not published |
|---|
From the MSP’s industry pages and case studies. Sources: /voip/healthcare-communications-solutions/.
4Support model
Published hours: Mon–Fri 8 am–5 pm (local time)
| Support hours | Business hoursreported by the company · kdi-inc.com · 8 Nov 2026 |
|---|---|
| Published hours | Mon–Fri 8 am–5 pmreported by the company · kdi-inc.com · 8 Nov 2026 |
| 24/7 monitoring | not published |
| After-hours / emergency line | not published |
| Help desk location | not published |
| Response time (as published) | response times averaging less than 4 hoursreported by the company · kdi-inc.com · 8 Nov 2026 |
5Location and company
Outline: US Census Bureau cartographic boundaries. HQ position from its public map listing, to about 1 km.
| Headquarters | 20 Unico Dr, West Hazleton, PA 18202Google Maps listing · google.com · 8 Nov 2026 |
|---|---|
| Other offices | Philadelphia, PA · Mt. Laurel, NJ · Wilmington, DE · Media, PAreported by the company · kdi-inc.com · 8 Nov 2026 |
| Service area (as published) | not published |
| Trading name | IMR DigitalGoogle Maps listing · google.com · 8 Nov 2026 |
| Legal name | not published |
| Phone (switchboard) | +1 570-501-0100Google Maps listing · google.com · 8 Nov 2026 |
| Business mailbox | not published |
| Ownership | not published |
| Google rating | 4.9 / 5 from 9 reviewsGoogle Maps listing · google.com · 7 Nov 2026 |
6Size, certifications and peers
| Staff (their site) | not published |
|---|---|
| Size band | 51–200 staffreported by the company · linkedin.com · 8 Nov 2026 |
| LinkedIn company size | 51-200 employeesreported by the company · linkedin.com · 8 Nov 2026 |
| Clients (as published) | not published |
| Microsoft partner | not published |
| Vendor partner tiers | not published |
| Own certifications | not published |
- Larger than 80% of the 102 MSPs in Pennsylvania with a known size.
- 0 stack tools found vs a median of 1 across 5,074 fully researched US MSPs.
- 9 of 13 services vs a median of 9.
From the public profiles on MSP Scope (sample sizes shown). Facts not found count as not found, so small or quiet websites score lower.
7Timeline
- 1969Foundedreported by the company · kdi-inc.com · 8 Nov 2026
Only dated, sourced items. Acquisitions and rebrands appear here when the MSP or a public register states them.
8Pricing (as published)
no prices published on the pages we read
Only prices the MSP publishes for its own managed service (per user or per device). See published MSP pricing.
9Nearby and similar MSPs in Pennsylvania
Higher Information Group, LLCHarrisburg · 51–200 staff
enkompas Technology Solutions: Pittsburgh Managed IT Service CompanySewickley · 51–200 staff
Stratix SystemsBethlehem · 51–200 staff
AiriamLewisburg · 51–200 staff- IntegraONEAllentown · 51–200 staff
Omega SystemsReading · 201–500 staff
Same town first, then similar size, stack and services. More: all MSPs in Pennsylvania · other MSPs offering help desk / it support.
10Revision history and sources
Researched 8 Nov 2026 (full pass), last checked 8 Nov 2026. 14 public pages read.
Logo: from kdi-inc.com, the MSP’s own site, seen 8 Nov 2026; trimmed and resized only. Remove or replace it.
Pages we read
- www.kdi-inc.com/
- www.kdi-inc.com/careers/
- www.kdi-inc.com/our-company/
- www.kdi-inc.com/support/
- www.kdi-inc.com/it-support/
- www.kdi-inc.com/thermal-printing/
- www.kdi-inc.com/contact-us/
- www.kdi-inc.com/awards/
- www.kdi-inc.com/voip/healthcare-communications-solutions/
- www.kdi-inc.com/solutions-technology/
- www.kdi-inc.com/print-security/
- www.kdi-inc.com/network-security/
- www.kdi-inc.com/category/press-releases/
- www.kdi-inc.com/thank-you-careers/
Anything not found stays empty. We never guess. Spot an error? Correct it.