MSP-GB-NOR-IT-SUPPORT-NORTH-W
IT Support North West
Managed service provider · Liverpool, North West England
Founded 1998
Website itsupportnorthwest.co.uk
Last checked 8 Nov 2026 · 21 sourced facts
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“Supporting North West Businesses since 1998”reported by the company · itsupportnorthwest.co.uk · 8 Nov 2026
- Staff / size
- –
- Founded
- 199828 yrs
- Offices
- 3
- Services
- 7of 13
- Industries
- 0
- Stack tools
- 0
- Certifications
- 1
- Support
- Business hours
1Stack: the tools we found
- PSA / ticketingnot found
- RMMnot found
- Remote accessnot found
- Documentationnot found
- Securitynot found
- Backupnot found
- MailMicrosoft 365DNS
Marks: DNS detected in public DNS, Site named or badged on their site, Job ad named in their job ad. “Not found” means not seen on public pages, not “not used”. See how we check.
Every tool with its source
| Tool | How we know |
|---|---|
| Microsoft 365 (own mail) | detected (public DNS) · itsupportnorthwest.co.uk · 8 Nov 2026 |
2Services coverage
- Help desk / IT support (offered)
- Co-managed IT (not found)
- NOC / monitoring (not found)
- SOC / MDR (not found)
- Cybersecurity (not found)
- Cloud / Microsoft 365 / Azure (offered)
- Backup / disaster recovery (offered)
- Compliance (not found)
- VoIP / UCaaS (offered)
- Networking (offered)
- IT procurement (offered)
- vCIO / consulting (offered)
- AI services (not found)
From itsupportnorthwest.co.uk/our-services.asp. Empty squares: not found on their pages.
3Industries served
no industry pages found
| Client size targeted | not published |
|---|
4Support model
Published hours: Mon–Fri 9am–5 (local time)
| Support hours | Business hoursreported by the company · itsupportnorthwest.co.uk · 8 Nov 2026 |
|---|---|
| Published hours | Mon–Fri 9am–5reported by the company · itsupportnorthwest.co.uk · 8 Nov 2026 |
| 24/7 monitoring | yesreported by the company · itsupportnorthwest.co.uk · 8 Nov 2026 |
| After-hours / emergency line | not published |
| Help desk location | not published |
| Response time / SLA | not published |
5Location and company
Outline: ONS ITL1 regions, contains OS data © Crown copyright and database right. HQ position from its public map listing, to about 1 km.
| Headquarters | Cavendish House, 3 Brighton Rd, Waterloo, Liverpool L22 5NG, United KingdomGoogle Maps listing · google.com · 8 Nov 2026 |
|---|---|
| Other offices | Merseyside · Manchesterreported by the company · itsupportnorthwest.co.uk · 8 Nov 2026 |
| Service area (as published) | not published |
| Trading name | IT Support North WestGoogle Maps listing · google.com · 8 Nov 2026 |
| Legal name | ICU GROUP LIMITEDpublic register · find-and-update.company-information.service.gov.uk · 8 Nov 2026 |
| Companies House | 04810605 · Active · SIC 62020 Information technology consultancy activities · incorporated 25 June 2003public register · find-and-update.company-information.service.gov.uk · 8 Nov 2026 |
| Phone (switchboard) | +44 330 460 9920Google Maps listing · google.com · 8 Nov 2026 |
| Business mailbox | enquiries@itsupportnorthwest.co.ukreported by the company · itsupportnorthwest.co.uk · 8 Nov 2026 |
| Ownership | Part of ICU Group Ltdreported by the company · itsupportnorthwest.co.uk · 8 Nov 2026 |
| Google rating | 5 / 5 from 31 reviewsGoogle Maps listing · google.com · 7 Nov 2026 |
6Size, certifications and peers
| Staff (their site) | not published |
|---|---|
| Size band | not published |
| LinkedIn company size | not published |
| Clients (as published) | not published |
| Microsoft partner | Microsoft Silver Partner (legacy)partner badge on their site · itsupportnorthwest.co.uk · 8 Nov 2026 |
| Vendor partner tiers | not published |
| Own certifications | not published |
- size not published
- 0 stack tools found vs a median of 1 across 3,277 fully researched UK MSPs.
- 7 of 13 services vs a median of 8.
From the public profiles on MSP Scope (sample sizes shown). Facts not found count as not found, so small or quiet websites score lower.
7Timeline
- 1998Foundedreported by the company · itsupportnorthwest.co.uk · 8 Nov 2026
Only dated, sourced items. Acquisitions and rebrands appear here when the MSP or a public register states them.
8Pricing (as published)
no prices published on the pages we read
Only prices the MSP publishes for its own managed service (per user or per device). See published MSP pricing.
9Nearby and similar MSPs in Liverpool
Curveball SolutionsLiverpool
ICT Solutions LimitedLiverpool
The PC Support GroupLiverpool · 11–50 staff
Halcyon ITLiverpool · 1–10 staff
Gardner SystemsLiverpool · 11–50 staff
Foresight IT ServicesOldham · 11–50 staff
Same town first, then similar size, stack and services. More: all MSPs in Liverpool · all MSPs in North West England · other MSPs offering help desk / it support.
10Revision history and sources
Researched 8 Nov 2026 (full pass), last checked 8 Nov 2026. 5 public pages read.
Logo: from itsupportnorthwest.co.uk, the MSP’s own site, seen 8 Nov 2026; trimmed and resized only. Remove or replace it.
Pages we read
Anything not found stays empty. We never guess. Spot an error? Correct it.