MSP-US-TX-THE-CRITICAL-UPDAT
The Critical Update Inc
Managed service provider · Austin, Texas
Founded 200324/7
Last checked 8 Nov 2026 · 28 sourced facts
Is this your MSP? Claim or correct it · Remove listing or logo · Badge
“Do you want a friendly, professional team to provide technical support and IT Services to help you use technology as a competitive advantage?”reported by the company · thecriticalupdate.com · 8 Nov 2026
- Staff / size
- –
- Founded
- 200323 yrs
- Offices
- 1
- Services
- 9of 13
- Industries
- 4
- Stack tools
- 2
- Certifications
- 0
- Support
- 24/7
1Stack: the tools we found
- PSA / ticketingnot found
- RMMnot found
- Remote accessnot found
- Documentationnot found
- Securitynot found
- Backupnot found
- MailMicrosoft 365DNS
- NetworkingSonicWallSiteWatchGuardSite
Marks: DNS detected in public DNS, Site named or badged on their site, Job ad named in their job ad. “Not found” means not seen on public pages, not “not used”. See how we check.
Every tool with its source
| Tool | How we know |
|---|---|
| SonicWall | partner badge on their site · thecriticalupdate.com · 8 Nov 2026 |
| WatchGuard | partner badge on their site · thecriticalupdate.com · 8 Nov 2026 |
| Microsoft 365 (own mail) | detected (public DNS) · thecriticalupdate.com · 8 Nov 2026 |
2Services coverage
- Help desk / IT support (offered)
- Co-managed IT (not found)
- NOC / monitoring (not found)
- SOC / MDR (not found)
- Cybersecurity (offered)
- Cloud / Microsoft 365 / Azure (offered)
- Backup / disaster recovery (offered)
- Compliance (offered)
- VoIP / UCaaS (offered)
- Networking (offered)
- IT procurement (not found)
- vCIO / consulting (offered)
- AI services (offered)
From thecriticalupdate.com/quote/, thecriticalupdate.com/services/, thecriticalupdate.com/choosing-a-managed-it-service-provider-what-should-you-look-for/, thecriticalupdate.com/compliance/. Empty squares: not found on their pages.
Compliance frameworks named: HIPAAPCI DSSGDPR
3Industries served
LegalpageAccountingpageManufacturingpageNonprofit / charitypage
| Client size targeted | “small and medium sized businesses”reported by the company · thecriticalupdate.com · 8 Nov 2026 |
|---|
From the MSP’s industry pages and case studies. Sources: /industries/.
4Support model
24 hours, 7 days (as published)
| Support hours | 24/7reported by the company · thecriticalupdate.com · 8 Nov 2026 |
|---|---|
| Published hours | not published |
| 24/7 monitoring | yesreported by the company · thecriticalupdate.com · 8 Nov 2026 |
| After-hours / emergency line | yesreported by the company · thecriticalupdate.com · 8 Nov 2026 |
| Help desk location | US-basedreported by the company · thecriticalupdate.com · 8 Nov 2026 |
| Response time (as published) | 1 Hour Responsereported by the company · thecriticalupdate.com · 8 Nov 2026 |
5Location and company
Outline: US Census Bureau cartographic boundaries. HQ position from its public map listing, to about 1 km.
| Headquarters | 1144 Airport Blvd Ste. 260, Austin, TX 78702Google Maps listing · google.com · 8 Nov 2026 |
|---|---|
| Other offices | not published |
| Service area (as published) | not published |
| Trading name | The Critical Update IncGoogle Maps listing · google.com · 8 Nov 2026 |
| Legal name | not published |
| Phone (switchboard) | +1 512-336-2970Google Maps listing · google.com · 8 Nov 2026 |
| Business mailbox | info@thecriticalupdate.comreported by the company · thecriticalupdate.com · 8 Nov 2026 |
| Ownership | not published |
| Google rating | 4.8 / 5 from 13 reviewsGoogle Maps listing · google.com · 7 Nov 2026 |
6Size, certifications and peers
| Staff (their site) | not published |
|---|---|
| Size band | not published |
| LinkedIn company size | not published |
| Clients (as published) | not published |
| Microsoft partner | not published |
| Vendor partner tiers | not published |
| Own certifications | not published |
- size not published
- 2 stack tools found vs a median of 1 across 8,920 fully researched US MSPs.
- 9 of 13 services vs a median of 8.
From the public profiles on MSP Scope (sample sizes shown). Facts not found count as not found, so small or quiet websites score lower.
7Timeline
- 2003Foundedreported by the company · thecriticalupdate.com · 8 Nov 2026
Only dated, sourced items. Acquisitions and rebrands appear here when the MSP or a public register states them.
8Pricing (as published)
no prices published on the pages we read
Only prices the MSP publishes for its own managed service (per user or per device). See published MSP pricing.
9Nearby and similar MSPs in Austin
- SDSONEAustin · 1–10 staff
Rubber Duck Technology LLCAustin
Titanium ComputingAustin
Centre TechnologiesAustin · 201–500 staff
7techAustin · 11–50 staff
MAV Computers LLCAustin · 11–50 staff
Same town first, then similar size, stack and services. More: all MSPs in Austin · all MSPs in Texas · other MSPs offering help desk / it support.
10Revision history and sources
Researched 8 Nov 2026 (full pass), last checked 8 Nov 2026. 10 public pages read.
Logo: from thecriticalupdate.com, the MSP’s own site, seen 8 Nov 2026; trimmed and resized only. Remove or replace it.
Pages we read
- thecriticalupdate.com/
- thecriticalupdate.com/company/
- thecriticalupdate.com/quote/
- thecriticalupdate.com/services/
- thecriticalupdate.com/choosing-a-managed-it-service-provider-what-should-you-look-for/
- thecriticalupdate.com/contact/
- thecriticalupdate.com/industries/
- thecriticalupdate.com/the-danger-of-holding-onto-old-technology/
- thecriticalupdate.com/security/
- thecriticalupdate.com/compliance/
Anything not found stays empty. We never guess. Spot an error? Correct it.