MSP-US-NC-IT-AUTOMATION-LLC
IT Automation LLC
Managed service provider · Cary, North Carolina
11–50 staffFounded 201624/7
Website itautomation.comLinkedIn
Last checked 8 Nov 2026 · 17 sourced facts
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“Build Intelligent Applications.”reported by the company · itautomation.com · 8 Nov 2026
- Staff / size
- 11–50
- Founded
- 201610 yrs
- Offices
- 2
- Services
- 6of 13
- Industries
- 1
- Stack tools
- 2
- Certifications
- 0
- Support
- 24/7
1Stack: the tools we found
- PSA / ticketingFreshservice / FreshdeskSiteServiceNowSite
- RMMnot found
- Remote accessnot found
- Documentationnot found
- Securitynot found
- Backupnot found
- Mailnot found
Marks: DNS detected in public DNS, Site named or badged on their site, Job ad named in their job ad. “Not found” means not seen on public pages, not “not used”. See how we check.
Every tool with its source
| Tool | How we know |
|---|---|
| Freshservice / Freshdesk | named on their site · itautomation.com · 8 Nov 2026 |
| ServiceNow | named on their site · itautomation.com · 8 Nov 2026 |
2Services coverage
- Help desk / IT support (offered)
- Co-managed IT (not found)
- NOC / monitoring (not found)
- SOC / MDR (not found)
- Cybersecurity (offered)
- Cloud / Microsoft 365 / Azure (offered)
- Backup / disaster recovery (not found)
- Compliance (offered)
- VoIP / UCaaS (not found)
- Networking (not found)
- IT procurement (offered)
- vCIO / consulting (not found)
- AI services (offered)
From itautomation.com/services/, itautomation.com/fed-connect/. Empty squares: not found on their pages.
3Industries served
Government / public sectorpage
| Client size targeted | “small and mid-size businesses”reported by the company · itautomation.com · 8 Nov 2026 |
|---|
From the MSP’s industry pages and case studies. Sources: /industries/.
4Support model
24 hours, 7 days (as published)
| Support hours | 24/7reported by the company · itautomation.com · 8 Nov 2026 |
|---|---|
| Published hours | not published |
| 24/7 monitoring | not published |
| After-hours / emergency line | not published |
| Help desk location | not published |
| Response time / SLA | not published |
5Location and company
Outline: US Census Bureau cartographic boundaries. HQ position from its public map listing, to about 1 km.
| Headquarters | 1155 Kildaire Farm Rd Suite 102, Cary, NC 27511Google Maps listing · google.com · 8 Nov 2026 |
|---|---|
| Other offices | West Jordan, UTreported by the company · itautomation.com · 8 Nov 2026 |
| Service area (as published) | not published |
| Trading name | IT Automation LLCGoogle Maps listing · google.com · 8 Nov 2026 |
| Legal name | IT Automation LLCreported by the company · itautomation.com · 8 Nov 2026 |
| Phone (switchboard) | +1 919-249-6373Google Maps listing · google.com · 8 Nov 2026 |
| Business mailbox | info@itautomation.comreported by the company · itautomation.com · 8 Nov 2026 |
| Ownership | not published |
| Google rating | 4.5 / 5 from 18 reviewsGoogle Maps listing · google.com · 7 Nov 2026 |
6Size, certifications and peers
| Staff (their site) | not published |
|---|---|
| Size band | 11–50 staffreported by the company · linkedin.com · 8 Nov 2026 |
| LinkedIn company size | 11-50 employeesreported by the company · linkedin.com · 8 Nov 2026 |
| Clients (as published) | not published |
| Microsoft partner | not published |
| Vendor partner tiers | not published |
| Own certifications | not published |
- Larger than 41% of the 102 MSPs in North Carolina with a known size.
- 2 stack tools found vs a median of 1 across 7,126 fully researched US MSPs.
- 6 of 13 services vs a median of 9.
From the public profiles on MSP Scope (sample sizes shown). Facts not found count as not found, so small or quiet websites score lower.
7Timeline
- 2016Foundedreported by the company · linkedin.com · 8 Nov 2026
Only dated, sourced items. Acquisitions and rebrands appear here when the MSP or a public register states them.
8Pricing (as published)
no prices published on the pages we read
Only prices the MSP publishes for its own managed service (per user or per device). See published MSP pricing.
9Nearby and similar MSPs in Cary
Computerbilities, Inc.Cary · 1–10 staff
Netsafe SolutionsMatthews · 11–50 staff
Benchmark Network SolutionsDurham · 11–50 staff
ITScoDurham · 11–50 staff
PivIT Strategy, LLCCharlotte · 11–50 staff
PointClick Technologies, LLCRaleigh · 11–50 staff
Same town first, then similar size, stack and services. More: all MSPs in Cary · all MSPs in North Carolina · other MSPs offering help desk / it support.
10Revision history and sources
Researched 8 Nov 2026 (full pass), last checked 8 Nov 2026. 12 public pages read.
Logo: from itautomation.com, the MSP’s own site, seen 8 Nov 2026; trimmed and resized only. Remove or replace it.
Pages we read
- itautomation.com/
- itautomation.com/about-us/
- itautomation.com/our-team/
- itautomation.com/services/
- itautomation.com/fed-connect/
- itautomation.com/cloud-services-engineering/
- itautomation.com/contact-us/
- itautomation.com/industries/
- itautomation.com/partners/
- itautomation.com/careers/
- itautomation.com/technical-support/
- itautomation.com/clients/
Anything not found stays empty. We never guess. Spot an error? Correct it.