MSP-US-NC-A-STEP-AHEAD-IT-LL

A Step Ahead IT, LLC

Managed service provider · Durham, North Carolina

Founded 201624/7

Website astepaheadit.com

Last checked 8 Nov 2026 · 20 sourced facts

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Staff / size: –
Founded: 201610 yrs
Offices: 1
Services: 9of 13
Industries: 1
Stack tools: 1
Certifications: 1
Support: 24/7

1Stack: the tools we found

PSA / ticketingnot found
RMMnot found
Remote accessnot found
Documentationnot found
SecuritySophosSite
Backupnot found
MailGoogle WorkspaceDNS

Marks: DNS detected in public DNS, Site named or badged on their site, Job ad named in their job ad. “Not found” means not seen on public pages, not “not used”. See how we check.

Every tool with its source

Tool	How we know
Sophos	partner badge on their site · astepaheadit.com · 8 Nov 2026
Google Workspace (own mail)	detected (public DNS) · astepaheadit.com · 8 Nov 2026

2Services coverage

From astepaheadit.com/it-services. Empty squares: not found on their pages.

Compliance frameworks named: HIPAAPCI DSS

3Industries served

Healthcarepage

Client size targeted	“small and medium-sized businesses”reported by the company · astepaheadit.com · 8 Nov 2026

From the MSP’s industry pages and case studies. Sources: /it-services/healthcare-services.

4Support model

24 hours, 7 days (as published)

Support hours	24/7reported by the company · astepaheadit.com · 8 Nov 2026
Published hours	not published
24/7 monitoring	yesreported by the company · astepaheadit.com · 8 Nov 2026
After-hours / emergency line	not published
Help desk location	not published
Response time / SLA	not published

5Location and company

HQ · North Carolina

Outline: US Census Bureau cartographic boundaries. HQ position from its public map listing, to about 1 km.

Headquarters	2102 Fay St Ste 103, Durham, NC 27704Google Maps listing · google.com · 8 Nov 2026
Other offices	not published
Service area (as published)	not published
Trading name	A Step Ahead IT, LLCGoogle Maps listing · google.com · 8 Nov 2026
Legal name	not published
Phone (switchboard)	+1 919-297-2929Google Maps listing · google.com · 8 Nov 2026
Business mailbox	not published
Ownership	not published
Google rating	1 / 5 from 1 reviewGoogle Maps listing · google.com · 7 Nov 2026

6Size, certifications and peers

Staff (their site)	not published
Size band	not published
LinkedIn company size	not published
Clients (as published)	not published
Microsoft partner	Microsoft Partnerpartner badge on their site · astepaheadit.com · 8 Nov 2026
Vendor partner tiers	not published
Own certifications	not published

Compared with peers

size not published
1 stack tool found vs a median of 1 across 8,920 fully researched US MSPs.
9 of 13 services vs a median of 8.

From the public profiles on MSP Scope (sample sizes shown). Facts not found count as not found, so small or quiet websites score lower.

7Timeline

2016Foundedreported by the company · astepaheadit.com · 8 Nov 2026

Only dated, sourced items. Acquisitions and rebrands appear here when the MSP or a public register states them.

8Pricing (as published)

no prices published on the pages we read

Only prices the MSP publishes for its own managed service (per user or per device). See published MSP pricing.

9Nearby and similar MSPs in Durham

Same town first, then similar size, stack and services. More: all MSPs in Durham · all MSPs in North Carolina · other MSPs offering help desk / it support.

10Revision history and sources

Researched 8 Nov 2026 (full pass), last checked 8 Nov 2026. 17 public pages read.

Pages we read

Anything not found stays empty. We never guess. Spot an error? Correct it.